Passenger information
Travelling with PRIME 4 CABS
Practical information to help you request, prepare for and enjoy your journey.
Request first
The form sends a request, not a reservation
We contact you
Confirmed only once we tell you so
Updates by email
We email you once your request is reviewed
Emergency: 000
Call 000 in any emergency
How to request a booking
Use the Book a Taxi form. We will email you once it is reviewed.
How we reply
We contact you by email using the address you provide. Please check your inbox and spam folder.
How booking confirmation works
Submitting the form sends a booking request. Your booking is only confirmed once we have told you so.
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1. You send a request
Submit the Book a Taxi form.
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2. Acknowledgement email
We email to acknowledge your request. This is not a confirmation.
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3. Our team reviews it
We check availability and contact you using the details you provided.
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4. Confirmed or cancelled
Your booking is only confirmed once we have told you so. You get another email either way.
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5. Reminder before pickup
Confirmed bookings get a reminder email within the 24 hours before pickup.
Providing accurate pickup details
Include the full street address and suburb, and any helpful landmarks, building names, entrances or gate codes in the additional instructions.
Airport pickups: include your terminal and flight number.
Pickup details checklist
Tick off what you have ready before you send your request. Nothing here is saved or sent.
0 of 5 ready
You are all set. Ready to send your request!
Luggage and passenger requirements
Tell us early so we can let you know what we can and cannot arrange before confirming.
Significant luggage
Larger groups
Accessibility and specific passenger needs
Not sure? Send us an enquiry first.
Contacting us about a booking
Use the contact form with the “Existing Booking” category and include your name, email and travel date.
Passenger safety
A few simple habits that keep every journey safe and smooth.
Lost property
If you think you left something in a vehicle, send us a Lost Property enquiry with your travel date and a description of the item.
Include in your enquiry
Cancellations and waiting time
These details will be published once PRIME 4 CABS confirms them.
Cancellations
To be confirmed
The cancellation policy will be published once confirmed by PRIME 4 CABS. Contact us as early as possible if your plans change.
Waiting time
To be confirmed
Waiting-time information will be published once confirmed.
Ready to request your ride?
PRIME 4 CABS is a passenger transport business based in Perth, Western Australia. Send us a booking request and our team will review it and follow up to confirm availability.